08:30 - 08:45

Welcome and Introduction

Opening Address from Mr. Sleiman Haroun

Review participant objectives  & expectations

08:45 – 9:00

Issues and Challenges in Human Resources for health care organizations

What is ‘strategic’ about Human Resources in Hospitals

09:00 - 9:30

Human Resources Management

Principles, Structure and Function             

Exercise and discussion

9:30 – 10:00

Key HR Management Activities:

1-     HR planning and Analysis

2-     Job Analysis

3-     Job Description including steps and Guidelines in Writing Job Descriptions

4-     Staffing (including elements of a staffing plan)

5-     HR development

6-     Compensation and Benefits

7-     Health, safety and security

8-     Labor-management relations

10:00 – 10:15

The Recruitment and Retention Process

Methods for Recruiting:

(1) Internal Recruiting and

(2) External Recruiting

• The Selection Process
• Tools or Instruments used in Selection Process
• Staff Orientation
• Performance assessment
• Retention

10:15 – 10:30

Explain the foundation of Five Basic Employee Questions

1-     Do I know what I am supposed to do?

2-     How do I know how well I am doing it?

3-     Who cares?

4-     Am I being treated fairly?

5-     Do I have a future in this organization?

Proven Non-Financial Incentives for better HR management

Discussion of critical managerial challenges and the preferred practices in addressing those questions

10:30 - 10:45

Morning Break

11:45 – 13:00

Tools to effectively manage the different stages of Employment Continuum

From Recruitment and Hiring, retention through Performance Appraisal to turnover or Layoff

The Performance Appraisal Process

Exercise

13:00 - 14:00  

Lunch

14:00 – 15:15

Best Practices related to managing:

- Relationships between human resources management and general management

- Work and human resources,

- Compensation/benefits

- Personnel planning,

- Recruitment/selection

- Retention

- Training/education

- Employee appraisal

-  HR policies and procedures, 

- Conflicts negotiation

- Competency evaluation

-credentialing and Privileging

- Career Development and succession planning

Exercise and Case Study Scenario

15:15 - 15:45

- Strategies and tactics for achieving maximum HR productivity and contentment from employees in hospitals

- Step by step approach to Career Development Process

 - Strategies to meet changing workforce conditions

15:45 - 16:00         

Afternoon Break

16:00 – 16:45        

HR Management and

Accreditation

-         The Role of HRM in the successful implementation accreditation standards in Lebanon

- HR and Occupational health and safety standards

-         Role of HRM in decreasing   your costs and improving quality and creating value based organization

- Ways to better implement the HR relevant standards in the Accreditation program

-         Case Study Applications

-          Step by step approach on

how  to develop a human resources plan for the hospital  

- How does the HR plan can fit

Within the overall hospital

Strategic plan

Performance Measurement

and HR Indicators

16:45 – 17:00

New role and duties for HR

managers in Hospitals

16:45 – 17:00

Wrap-up and Evaluation